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Payment & Shipping

Is My Online Store's Checkout Secure?                                                      free-shipping-over-1000.png

Our online store is currently using the website carrier's shared SSL certificate to protect the personal and payment details of customers when you buy through our online store. When a customer proceeds to checkout in our store, they are redirected to the secure check out site. We do not see or store your private information.

Flat Rate Fee Shipping                                                                                             

Most of our products are in liquid form and requre the fastest way to reach our customers. In order to simplify the check out procedures, we are implementing a low flate rate shipping fee structure.

California orders: $20 flat rate plus $15 handling/packaging, free shipping on orders over $1000 (via FedEx overnight or one day ground )

USA domestic orders: $40 flat rate plus $15 handling/packaging, free shipping on orders over $1000 (via FedEx standard overnight, only for the The Lower 48 and D.C.)

International orders: $100 flat rate plus $25 handling/packaging,  free shipping on orders over $2000 (via FedEx international priority if available to the destination)

The shipping charges might be different for faster delivery times. Please contact us for special shipping arrangement such as overnight morning delivery.

Payment Terms  

US and Canada orders for existing customers: 30 day net for order less than $2000, 50% down and balance 30 net for > $2000 orders.  

Credit limit: $2000

Advanced payment only for new customers without credit References

Note: your payment term will be changed to "Advanced Payment" if payment is not received in time for previous orders. 

International orders: "advanced payment" only

Note: international orders are limited to $2400 per shipment. 

Customer is responsible for shipping/package/insurance, applicable bank fees and custom charges

Shipping                                                                                                               

We ship to most countries. However, international buyers are advised to inquire first. Note that there maybe restrictions and/or additional charges on some products and/or for some countries and some products cannot be shipped to international destinations. Customers are responsible for any custom fees. 

Order is usually shipp
ed the next day if in stock. No shipment on Friday for domestic orders. International shipment is on Monday, Tuesday and Friday only.

Internaltional shipping time:  Delivery time depends on the destination country, typically 3-5 days. Customer be aware that delay could occur at the custom of customers country. 

Replacement Policy

We will send you a replacement product/vial(s), if the product(s) do not meet the specifications or an incorrect product was shipped. Customer must inform us
within 30 days of delivery.

We also guarantee our preformed R&D liposomes (unopened vials properly stored at recommended conditions) free from bacteria growth for 90 days from date of delivery. Replacement vial(s) of the same product will be provided free of charge, if this happens. Customer must inform us within 7 days after the expiration of the product.