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Payment & Shipping

Is My Online Store's Checkout Secure?                                                      free-shipping-over-1000.png

Our online store is currently using the website carrier's shared SSL certificate to protect the personal and payment details of customers when you buy through our online store. When a customer proceeds to checkout in our store, they are redirected to the secure check out site. We do not see or store your private information.

Flat Rate Fee Shipping                                                                                             

Most of our products are in liquid form and requre the fastest way to reach our customers. In order to simplify the check out procedures, we are implementing a low flate rate shipping fee structure. Other products requires no low temperature conditions using cold packs will be delivered via 2nd UPS at much lower rate. 

Liposomes products in liquid form

California orders: $20 flat rate plus $15 handling/packaging, free shipping on orders over $1000 (via UPS overnight or one day ground )

USA domestic orders: $40 flat rate plus $15 handling/packaging, free shipping on orders over $1000 (via UPS overnight, only for the The Lower 48 and D.C.)

International orders: $100 flat rate plus $25 handling/packaging,  free shipping on orders over $2000 (via UPS international priority if available to the destination)

The shipping charges might be different for faster delivery times. Please contact us for special shipping arrangement such as overnight morning delivery.

Lyophilized Clophosomes®,   Trans-HiTM transfection reagents, extrusion membranes etc. 

California orders: $20 flat rate plus $5 handling/packaging, free shipping on orders over $1000 (via UPS 2nd day)

USA domestic orders: $30 flat rate plus $5 handling/packaging, free shipping on orders over $1000 ((via UPS 2nd day, only for the The Lower 48 and D.C.)

International orders: $80 flat rate plus $10 handling/packaging,  free shipping on orders over $2000 (via UPS international)

 

The shipping charges might be different for faster delivery times. Please contact us for special delivery requirements

 

Payment Terms  

US and Canada orders with PO (purchase order): 30 day net for order less than $2000, 50% down and balance 30 net for > $2000 orders.  

Credit limit: $2000

For order without PO or new customers without credit References: Advanced payment

Note: your payment term will be changed to "Advanced Payment" if payment is not received in time for previous orders. 

International orders: "advanced payment" only

Customer is responsible for shipping/package/insurance, applicable bank fees and custom charges

Shipping                                                                                                               

We ship to most countries. However, international buyers are advised to inquire first. Note that there maybe restrictions and/or additional charges on some products and/or for some countries and some products cannot be shipped to international destinations. Customers are responsible for any custom fees. 

Order is usually shipp
ed the next day if in stock. No shipment on Friday for domestic orders. International shipment is on Monday, Tuesday and Friday only.

Internaltional shipping time:  Delivery time depends on the destination country, typically 3-5 days. Customer be aware that delay could occur at the custom of customers country. 

Replacement Policy

We will send you a replacement product/vial(s), if the product(s) do not meet the specifications or an incorrect product was shipped. Customer must inform us within 30 days of delivery.

We also guarantee our preformed R&D liposomes (unopened vials properly stored at recommended conditions) as stated in the CofA. Replacement vial(s) of the same product will be provided free of charge, if this happens. Customer must inform us within 7 days after the expiration of the product.